Shipping policy

Shipping Policy

At Starlit Stories, we aim to deliver your order quickly and in great condition.

Where we ship

Belgium, France, Germany, and the Netherlands.

Processing times

Most in-stock items are prepared for shipment within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 12:00 Central European Time are processed the next business day.

Transit times

Typical delivery times after dispatch:

  • Germany: 1–3 business days

  • Belgium, the Netherlands and France: 2–5 business days

These time frames are estimates. Actual delivery can vary based on carrier performance and local conditions.

Shipping costs

Shipping costs are calculated at checkout based on destination and order size. All current destinations are within the European Union; no customs duties or import taxes apply.

Carriers

We ship with reputable carriers such as DHL, DPD, FedEx, and local postal services. The carrier is selected based on destination and parcel size.

Order tracking

When your order ships, you will receive an email with a tracking number. You can also view your order status in your Fur and Flora account.

Delivery issues

Please ensure your delivery address is complete and accurate. If an order is returned due to an incorrect or incomplete address, we can reship once the parcel is received back; additional shipping costs may apply. If a carrier redirects your parcel to a pickup point, please collect it within the carrier’s stated timeframe.

Damaged or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email info@starstories.eu within 48 hours of delivery with your order number, a brief description, and clear photos of:

  1. the shipping label,

  2. the outer packaging, and

  3. the item itself.

We will offer a replacement or a refund based on your preference and product availability.

Split shipments

To deliver faster, items in the same order may ship separately at no extra cost.

Questions

For any shipping questions, contact info@starlitstories.eu.

Last updated: November 3, 2025